Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a poker site? We'd like to hear from you. This page explains the best way to reach Online Poker USA and what we can (and can't) help with.
How to reach us
The quickest way to contact the Online Poker USA team is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. If your message concerns a particular operator — say, a payout time you experienced at one of the brands we cover, such as CoinPoker, Bovada, Ignition or Americas Card Room — let us know the site name, the date, and roughly what happened. That detail lets us look into it properly and, where warranted, reflect it in our coverage.
What we can help with
- Corrections or updates to information in our reviews, comparison tables, or bonus terms
- Questions about how we assess and rank real money poker sites
- Feedback on your own experience signing up, depositing, or cashing out at a site we cover
- General enquiries about the site, its content, or how it's put together
What we can't help with
Online Poker USA is an independent comparison and review site. We don't operate any of the poker rooms listed here, so we're not able to access your account, process a withdrawal, resolve a deposit issue, or answer questions tied to your personal balance or gameplay. For anything account-specific — a stuck withdrawal, a KYC document request, a bonus that hasn't credited — you'll need to contact that operator's own customer support team directly, since only they can see your account details.
Similarly, we can't offer legal, financial, or gambling-addiction counselling advice by email. If you're concerned about your own play or someone else's, please see the next section.
A note on how we're funded
Online Poker USA may earn a commission when readers sign up at a poker site through links on this site. That relationship never decides how a brand is scored or where it lands in our rankings — our About Us page explains more about how the site operates and how we approach reviews.
If you or someone you know needs support
Real money poker carries genuine financial risk, and it's not a way to earn reliable income or fix money problems. If gambling stops feeling like entertainment — if you're chasing losses, spending more than you can afford, or gambling to cope with stress — free, confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Several states also run their own self-exclusion and support programs; our Responsible Gambling page has more on where to find them. All poker play on this site's listed operators is intended for players aged 21 and over (18+ in the small number of states where that's the legal minimum), and eligibility depends on your state's regulations.
Before you write in
A few things you can check yourself first, which sometimes save a round trip:
- Bonus terms, deposit limits, and wagering requirements are listed alongside each offer on our site pages — double-check these before assuming a promotion hasn't applied correctly
- Our Terms and Conditions page covers how the site itself operates, including content use and disclaimers
- If your query is about an operator's licensing or a specific state's rules, the operator's own site usually has the most current regulatory information for your location
Otherwise, drop us a line at [email protected] — we're glad to help where we can.